Shipping policy
Electric Avenue SA | Kitchen Appliances & Electronics
Physical Address:
981 Masakaneng Street
Modimolle, Limpopo
South Africa
At Electric Avenue SA, we are committed to ensuring that your order is processed, packaged and delivered safely and efficiently.
1. Order Processing
Once payment has been successfully received and confirmed, your order will be processed for fulfilment.
Before dispatch, we may verify your order details and confirm product availability. Products are carefully checked and securely packaged to help protect them during transportation.
2. Delivery
Electric Avenue SA delivers nationwide using The Courier Guy and Aramex.
Estimated delivery time: 2–4 business days after dispatch.
Delivery times may vary depending on your location, courier coverage, product size or weight, weekends, public holidays and unforeseen logistical delays.
3. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including their full name, contact number, street address, suburb/town, province and postal code.
Electric Avenue SA cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
4. Tracking
Once your order has been dispatched, tracking information will be provided where available.
Customers can use the tracking number supplied to monitor their delivery through the relevant courier service.
5. Receiving Your Order
Please ensure that someone is available to receive your order.
We recommend checking the package upon delivery for visible damage. If an item arrives damaged, please take clear photographs of the product and packaging and contact us as soon as possible.
Please retain the original packaging until the matter has been resolved.
6. Damaged or Incorrect Items
If your order arrives damaged, incomplete or contains an incorrect item, please contact us promptly with your order number, a description of the issue and clear photographs of the product and packaging.
The matter will be assessed in accordance with our Returns & Refund Policy and applicable South African consumer legislation.
7. Delivery Delays
The stated delivery timeframe is an estimate and may be affected by courier operations, weather, public holidays, high delivery volumes, incorrect address information or other unforeseen circumstances.
If your order is delayed beyond the expected timeframe, please contact us for assistance.
8. Failed Delivery
A delivery may be unsuccessful if no one is available, the address is incorrect or incomplete, the courier cannot access the location, or the customer cannot be reached.
The courier may arrange another delivery attempt or contact the customer for further instructions. Additional delivery charges may apply where applicable.
9. Store Collection
Customers may collect their orders from our physical location:
981 Masakaneng Street
Modimolle, Limpopo
South Africa
Please wait for confirmation that your order is ready before visiting.
10. Contact Us
Electric Avenue SA
Physical Address: 981 Masakaneng Street, Modimolle, Limpopo, South Africa
Email: orders.electricavenue@gmail.com
Phone / WhatsApp: 069 110 3788
Courier Partners: The Courier Guy & Aramex
Estimated Delivery: 2–4 business days after dispatch